Support
We're here to help
Questions, bugs, billing or ideas: write to us and we'll get back to you, usually within 1–2 business days.
Email support
support@alexriakhin.com
Bugs, billing questions and feature requests.
Quick answers
Read the FAQ
Free and Pro, Apple Watch, the AI Coach, sync and billing.
Before you write
- Make sure the iPhone app and the Apple Watch app are up to date.
- Manage your subscription from Profile › Subscription in the app, or Settings › your name › Subscriptions on your iPhone.
- For refunds, contact Apple directly; App Store purchases are handled by Apple.
- Check What's new for recent changes.
Help us fix bugs faster
Include as much of this as you can:
- iPhone model and iOS version (and Apple Watch model and watchOS version, if it's about the Watch)
- Replex version
- What you did, what you expected and what happened instead
- A screenshot or screen recording, if possible
Common topics
- Apple Watch logging: keep the Watch paired and both apps updated; a workout started on either device appears on the other.
- Apple Health imports: runs and rides come in automatically; you can re-import them from Profile › Health if something is missing.
- AI Coach: needs Pro and Sign in with Apple; proposals are only saved after you confirm them.
- Account deletion: Profile › Account › Delete account.
Feature requests
We read every request and prioritize what helps the most lifters. Send yours to support@alexriakhin.com.